Returns & Exchanges

At Tozando International, we stand by the quality of our handcrafted Budo equipment and offer a flexible return policy for items in original condition. If you are not satisfied with your purchase, you may initiate a return or exchange within 14 days of receiving your order.

1

Initiate Request

Contact our customer support team via email with your order number and the reason for the return to receive an RMA authorization.

2

Secure Packaging

Ensure the equipment is unused and placed back in its original packaging, including all tags and protective wraps, to prevent damage during transit.

3

Ship the Item

Send the package to our logistics center in Kyoto, Japan, using a tracked shipping service to ensure safe arrival and processing.

4

Inspection and Refund

Once our master craftsmen inspect the item for quality integrity, we will issue a full refund or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing